Meet Our Physician

Lubna Naeem, MD

Patient Satisfaction Survey

Overall Satisfaction
4.5 out of 5
297 Ratings
238 Comments

Post-Graduate Education

  • Certified by the American Board of Internal Medicine
  • Completed Internal Medicine Residency and Internship at St Louis University School of Medicine, St. Louis, Missouri
  • Graduated Doctor of Medicine, Lahore, Pakistan Degree: M.B., B.S.

Certifications

  • American Board of Internal Medicine

Professional Organizations

  • Fellow of the American College of Physicians
  • Active member of the Society of Internal Medicine
  • Active member of Physician Executives
  • Texas Medical Association
  • Bexar County Medical Society

Awards

  • Leadership Award: South Texas Rural Health Services
  • Community Contribution Award: South Texas Rural Health Services
  • Top Physician 2007 - 2008 "Consumer Research Counsel of America"
  • Internal Association of Internists - Leading Physicians of the World 2010
  • Top Internist of San Antonio 2010

For more information or to schedule an appointment, call (210) 490-3800.

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.5
Provider showed concern
4.6
Friendliness/courtesy of CP
4.5
Provider explained things clearly
4.6
CP spoke using clear language
4.5
Provider included you in decisions
4.4
Patients' confidence in CP
4.4
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Apr 28, 2022
The staff does an excellent job in all of these areas.
Apr 28, 2022
This is a great team!
Apr 28, 2022
Dr. Naeem consistently keeps the overall well-being of her patients as her top priority!!! I love the way she listens, the fact that she is VERY thorough with my care, to include referrals when applicable, says a lot about her as a human being. I feel confident that my health care is in THE BEST hands with Dr. Lubna Naeem!!! I highly recommend her to my family, friends and other people.
Apr 28, 2022
Great active listening skills. She listened to understand, demonstrated care and concern during my visit.
Apr 28, 2022
Sufficient overall!
Apr 28, 2022
Dr. Naeem's staff is very professional, friendly and kind.
Apr 16, 2022
Good
Apr 14, 2022
It's too early to know if I would recommend this physician to others, but I would recommend BHS in general.
Apr 14, 2022
This was my first visit. It was a wellness-visit, and physical. It seemed to be thorough, however I do not know her well enough yet to recommend her.
Apr 14, 2022
The nurse/assistant was personable and open to conversation.
Apr 14, 2022
The time spent at this practitioners office was reasonable, with no significant wait.
Apr 14, 2022
Everything about the appointment scheduling was good and reasonable. It helped that my previous/retired practitioner was part of the BHS so my records were already at hand.
Apr 8, 2022
Easy and pain free
Apr 8, 2022
Very fast an efficient. Procedure was pain free
Mar 25, 2022
Good experience
Mar 25, 2022
Very nice
Mar 24, 2022
Very pleased
Mar 24, 2022
Very good
Mar 24, 2022
Good
Mar 24, 2022
Good
Mar 24, 2022
Good
Mar 24, 2022
Very good!
Mar 23, 2022
Coordination of care flows well.
Mar 23, 2022
Lovely. Expedient. Caring. I enjoyed our visit.
Mar 23, 2022
No wait time.
Mar 23, 2022
Excellence, professional, kindness, guidance,supportive
Mar 11, 2022
Dr. Naeem is an excellent representative of your health group. She is very dedicated, sincere, and knowledgeable and extends excellent continued care to me as her patient.
Mar 11, 2022
Dr. Naeem extended excellent patient care in a very professional and caring manner. She listened carefully and addressed all issues very effectively.
Mar 7, 2022
Very friendly and knowledgeable.
Mar 7, 2022
Always a top notch medical experience. Dr. Naeem and her staff set the bar for competence, professionalism and compassion.
Mar 6, 2022
Again, very courteous and helpful!
Mar 6, 2022
Very pleasant and welcoming staff!
Mar 6, 2022
Was actually ushered into the consulting area a few minutes before my scheduled appointment by the nurse.
Feb 28, 2022
Did not care for the line of questions.
Feb 26, 2022
This visit felt rushed with instructions hurriedly explained.
Feb 24, 2022
Again, good experience
Feb 24, 2022
Experience was good.
Feb 24, 2022
Good Experience - Discussed blood pressure and overall health concerns.
Feb 23, 2022
I would highly recommend Dr. Naeem to anyone!
Feb 23, 2022
I have been a patient of Dr. Naeem's for more than twenty years and have complete confidence in her. She always takes her time with me and makes sure that she has addressed any concerns that I may have.
Feb 23, 2022
The nurse/assistant was very cordial and professional.
Feb 23, 2022
No delays.
Feb 23, 2022
The staff is always friendly and helpful.
Feb 20, 2022
This survey is the worst part of visit
Feb 20, 2022
Every thing was explained carefully and feel my best Interest was her goal.
Feb 20, 2022
I felt safe and cared for by all
Feb 20, 2022
Very good and caring.
Feb 20, 2022
I feel like every one is caring and go out of their way to attend to my needs. Dr Naeem has taken care of me for a long time now.
Feb 20, 2022
I feel they are caring and thoughtful.
Feb 17, 2022
Good experience
Feb 17, 2022
She's confident, knowledgeable, attentive, and not arrogant.
Feb 17, 2022
Explanation given for reasons of procedural actions done or what to expect and why.
Feb 17, 2022
Professional Courteous Attentive. Caring
Feb 17, 2022
Compassionate
Feb 17, 2022
Everyone in the office is very friendly and helpful
Feb 15, 2022
Dr. Didn't talk about my wife's thyroid condition. Will contact them tomorrow
Feb 15, 2022
Great staff
Feb 15, 2022
Trouble with pre payment. Your system didn't like my name
Feb 15, 2022
Very good staff
Feb 15, 2022
It was a clean environment, where everyone took care wearing masks and washing hands.
Feb 15, 2022
I have faith that Dr Naeem and staff will treat my problems.
Feb 15, 2022
Like Dr Naeem, she was kind, listened to me and asked the right questions concerning my care.
Feb 15, 2022
I was in and out of office in an hour; no long wait time.
Feb 15, 2022
I had a great experience! Dr Naeem cared about my health by changing one prescription to something better.
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Good
Feb 13, 2022
Staff is courteous & professional
Feb 13, 2022
Good experience
Feb 11, 2022
Some times message just keeps rolling over with no answering.
Feb 11, 2022
None
Feb 11, 2022
Terrific team
Feb 11, 2022
Excellent team
Feb 11, 2022
Excellent Dr
Feb 11, 2022
Excellent team
Feb 11, 2022
Excellent group
Feb 10, 2022
Dr. Naeem has been our primary care physician for several years, and we have referred several friends to her.
Feb 10, 2022
Always careful and professional
Feb 10, 2022
Dr. Naeem is always considerate and thorough. She never fails to recommend any treatments sr specialists if needed.
Feb 10, 2022
Professional and empathetic
Feb 10, 2022
Seen quickly and easily.
Feb 10, 2022
Always friendly and professional
Feb 10, 2022
Excellent customer service
Feb 10, 2022
I would recommend Dr. Naeem to anyone
Jan 31, 2022
Good
Jan 31, 2022
Good
Jan 31, 2022
Good
Jan 31, 2022
Good
Jan 31, 2022
Good
Jan 31, 2022
All was very good
Jan 29, 2022
Dr/ staff. Work well together as a team to make plan for treatment they get along really good too and they're always friendly and courteous
Jan 29, 2022
Bathrooms and office are very neat and clean. Staff dresses very neat clean and professional
Jan 29, 2022
Dr Naeem is always concerned about my health needs
Jan 29, 2022
Nurse Rosie always is productive smart and caring
Jan 29, 2022
Dr Naeem and then office staff are very productive and professional caring people that listen to my needs and inform me if decisions
Jan 29, 2022
I have been a patient for years never a problem with the Dr, but maybe with staff at times
Jan 29, 2022
I appreciate the call back before end of day
Jan 28, 2022
Again, the doctor was excellent. The staff person trying to connect was very bad. I have had more than a few virtual visits that went smoothly from start to finish. This one couldn't get started for about 20 minutes.
Jan 21, 2022
Thanks for taking care of me and my family.
Jan 21, 2022
Very caring and understanding.
Jan 21, 2022
Great access and patient care.
Jan 21, 2022
Great nurse Rozina
Jan 16, 2022
This tele-medicine appointment was more satisfying than some in-person meetings I have had.
Jan 16, 2022
A very thorough appointment. All of my questions were answered.
Jan 15, 2022
Good service
Jan 14, 2022
Good my concerns was taking care of
Jan 14, 2022
Good
Jan 13, 2022
The services by Dr. Naeem are always with professionalism and kindness. I have no negative comments
Jan 13, 2022
The treatment of the patient by the staff is always professional and courteous
Jan 7, 2022
The receptionist who checked me in and scheduled my appointments was extremely nice. So helpful. Probably the only nice one I encountered,
Jan 7, 2022
Everything went well.
Jan 7, 2022
All of my lab results were addressed.
Jan 7, 2022
Everything went smoothly.
Jan 6, 2022
Have already referred 2 other patients
Jan 6, 2022
Communication went very well
Jan 6, 2022
Easy to contact
Dec 12, 2021
I would appreciate in the future when test and/or blood work is ordered that is discussed before ordering. Don't just hand me orders for test.
Dec 12, 2021
Expertise and spoke to me in laymen terms.
Dec 12, 2021
Laura was very receptive.
Dec 12, 2021
After arriving at appointment, my husband was greeted by a very impatient receptionist. He tried several times to tell her that he had filled out info online prior to appointment as instructed. She was very insisted that info wasn't there and insinuated that it was never completed. After several minutes of going back and forth She finally allowed him to wait his turn to see the Dr. The funny thing is, once inside, the staff member that took my husband in had all the information necessary on her computer. My point is, that a receptionist is the first contact and sets the tone for the visit. A little patience and courtesy goes a long way.
Dec 10, 2021
They charged me copay without checking my benefits in Insurance card. Now I am chasing them for return with is disgusting.
Dec 8, 2021
Nice Experience
Dec 8, 2021
Nice Experience
Dec 8, 2021
Nice Experience
Dec 8, 2021
Nice Experience
Dec 8, 2021
Nice Experience
Dec 8, 2021
Nice Experience
Dec 8, 2021
Concerned about my health.
Dec 8, 2021
Staff was friendly and attentive.
Dec 8, 2021
Very nice staff
Dec 8, 2021
Each team member were connected in relationship to services that I was receiving and services that I was to receive
Dec 8, 2021
Physician assistant service rated as perfect and related to me as a human being. She took time out to talk to me about my concerns until the actual primary physician arrived
Dec 8, 2021
Physician assistance immediate rapport brought me comfort and peace in her skills as well as personal concern for my health
Dec 8, 2021
Receive immediate professional Care by the physician assistant once I walked in the back until I exit the office
Dec 8, 2021
Doctor created medical services to address my concerns
Nov 28, 2021
Staff is wonderful!
Nov 28, 2021
Everybody in the office was very courteous, friendly and very professional... Made you feel relaxed and welcomed.
Nov 27, 2021
Good experience
Nov 27, 2021
Good experience
Nov 22, 2021
Always Excellent
Nov 22, 2021
Excellent experienced
Nov 20, 2021
This is an overall answer to the questions: I have always been very happy with the service, efficiency and courteous of all staff.
Nov 19, 2021
Good
Nov 19, 2021
Good
Nov 19, 2021
Good
Nov 19, 2021
Good
Nov 19, 2021
Good
Nov 19, 2021
Good
Nov 14, 2021
My appointment was telehealth to go over recent lab results, I work from home and I really appreciated how I was not contacted way in advance of the appointment. I let the office know that 15 minutes prior to the appointment that I would complete the requested paperwork and they were ok with that!
Nov 13, 2021
Extremely professional and caring.
Nov 12, 2021
I have recommended Dr. Naren to others.
Nov 12, 2021
Dr.Narem has always been very professional and I appreciate that she takes time to discuss health concerns and listens.
Nov 10, 2021
Loved Dr Naeem! My first appt and she was kind and listened. I felt good about my appointment and look forward to seeing her again.
Nov 10, 2021
She was wonderful! Made me feel at ease and comfortable.
Nov 10, 2021
First time and everyone was so nice and made me feel comfortable.
Nov 9, 2021
Very friendly and helpful staff.
Nov 5, 2021
As stated earlier, only reservation is the issue with time took for appointments.
Nov 5, 2021
Only reservation regarding recommending is the appointment duration (actual time spent check-in, nurse interview, and doctor exam is quick and efficient).
Nov 5, 2021
Everyone from reception to nurse to doctor are friendly and focused on my medical appointment requirements. There has never been an issued in this regard.
Nov 5, 2021
Have been here before so my information is already on file. I get more than one email, more than one text message, and at least one phone call to verify I am going to be there. I arrive the requested 15 minutes before appointment time. Hence registration process is excessive.
Nov 5, 2021
This was second time I sat in exam room for 45 minutes between time nurse finished her part and time doctor came in. I work for a living and being off during a work day for 1 hour and 45 minutes (arriving for appointment 15 minutes early as requested) is not good. Now that it has happened again deserves my commenting about it. Otherwise all would be great.
Oct 8, 2021
Dr Naeem's staff are always nice and helpful
Oct 7, 2021
Staff at front desk was helpful in the check in process
Sep 30, 2021
Dr. Naeem is always very helpful and listens very well. I have gone to her for a long time.
Sep 30, 2021
Very good. Can't expect someone to do cartwheels because you're there, but they are always courteous and very helpful.
Sep 30, 2021
Times are approximate. Good is like an A in school.
Sep 23, 2021
My husband & two adult children see Dr. Naeem
Sep 23, 2021
My whole family goes to Dr. Naeem.
Sep 23, 2021
It's very easy to speak with my Dr. Via phone & portal is great
Sep 20, 2021
Easy to make appt. Doctor was punctual with appointment time.
Sep 20, 2021
Dr. Naeem shows sincerity in her medical concerns for me.
Sep 18, 2021
Very nice nurse and doctor
Sep 18, 2021
Nice lady
Sep 18, 2021
Had to do some of the registration twice
Sep 18, 2021
Great first meeting
Sep 18, 2021
I was asked on the phone to arrive 15 minutes early, and I was instructed in an email to arrive 30 minutes early, but it worked for my schedule to arrive 30 minutes early. I left 45 minutes after my scheduled appointment, which felt a bit long for my appointment type. It wasn't an issue for me on that particular day.
Sep 18, 2021
Closes before 5pm, so I'm only able to come in during work hours. A little harder to organize, but manageable. Very friendly staff, easy to contact, love the paperless communication.
Sep 16, 2021
All of my concerns were addressed.
Sep 10, 2021
Dr. Nine is the best internist I've had in many years!!
Sep 10, 2021
I am usually in and out of the doctors office within 35 to 40 minutes this visit was unusual in that the doctor had some urgent matters and my visit was delayed.
Sep 10, 2021
Staff always very courteous and professional
Sep 6, 2021
Very thorough.
Sep 5, 2021
Really appreciated due to the COVID-19 pandemic and the newest Delta variant!!
Sep 5, 2021
Very professional and courteous staff!
Sep 5, 2021
Dr. Naeem is such a great doctor!
Sep 4, 2021
I recommend and refer all my family and friends to Dr. Naeem.
Sep 4, 2021
Dr. Naeem extended excellent patient care, great concern and commitment to improve my quality of life through better control of my health issues. She is an amazing physician!
Sep 4, 2021
I prefer the other nurse.
Sep 4, 2021
Everything went very smoothly and efficiently
Sep 4, 2021
Great receptionist
Aug 28, 2021
Great Care!
Aug 22, 2021
Take a guess...but, it's good....same answer to each set of questions.
Aug 22, 2021
Always a good experience....except for this survey!!
Aug 22, 2021
Always a good experience.
Aug 22, 2021
Always a good experience.
Aug 22, 2021
Always an excellent experience.
Aug 21, 2021
Direct-to the point- knowledgeable-explained reasons
Aug 21, 2021
Honest feedback
Aug 21, 2021
Called advised I had sniffles bir
Aug 18, 2021
Dr. Lubna was VERY adamant about the Covid vaccine , I DID NOT appreciate her persistence, especially when she was trying to insinuate that those who aren't vaccinated are the reason for the continuance of the virus , and the newer strains. It is NOT her right to push it as well as she isn't even supposed ask , violating HIPPA rights! Not happy , with her , and am looking for another doctor.
Aug 18, 2021
Very likely to share.
Aug 18, 2021
Always a very good experience
Aug 15, 2021
Exellent treatment as always.
Aug 12, 2021
Made me feel at home
Aug 12, 2021
Again, beautiful and excellent doctor and staff
Aug 12, 2021
Dr Laeeem was extremely amazing physician
Aug 12, 2021
Excellent and courteous
Aug 12, 2021
Excellent
Aug 12, 2021
Excellent staff
Aug 10, 2021
Nurses and Dr. Naeem are awesome!
Aug 10, 2021
Staff is very good
Aug 10, 2021
I was to go and get a mammogram and bone density test plus lab work.According to the papers I was given the procedure s were in two different places. Not true! The mammogram and bone density had moved to the same location as lab work...7 years ago!! These papers were hopelessly out dated. This really needs to be fixed!!
Aug 10, 2021
Very health conscious staff
Aug 10, 2021
With this being first visit, discussion primarily related to recommended tests.
Aug 10, 2021
Very efficient
Aug 10, 2021
I would have like to felt like I could discuss all my concerns without feeling it would affect the streamline efficiency of the practice.
Aug 10, 2021
Everyone was professional and efficient
Aug 2, 2021
Good
Aug 2, 2021
Good
Aug 2, 2021
Good
Aug 2, 2021
Good
Aug 2, 2021
Good
Aug 2, 2021
All good
Jul 10, 2021
Dr. Naeem's staff on top of everything & gets you information you require . Positive experience with the Dr. & staff always following through treatment plans & tests ladies work well together with the Dr. To create a great experience & appt. When you call for appt or med refills they generally call back within an hour. I have recommended many friends & famiy members to her practice 10 +
Jul 10, 2021
Have trouble getting to Portal it's a bit difficult & unfamiliar to me. Staff were all great & helpful. Very pleased with entire visit, Dr. Naeem very through kind, compassionate & helpful with directions & care given to me. Didn't rush appt. Took time to explain & guide me through my appt.Also went over test results Appt.s & tests to be done, She is a very kind compassionate & follows through what she tells you re: your health care
Jul 10, 2021
Efficient scheduling experience.
Jul 5, 2021
The best doctor visit I have had in a very long time. The most courtesy and professional individuals. And yet so personable with great bedside manner.
Jul 1, 2021
Good experience
Jul 1, 2021
Good experience
Jul 1, 2021
Good experience
Jul 1, 2021
Good experience